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Norseman

Blue Heron Marine unreliable ??

By Norseman on Mar 30, 2011 at 4:44 PM 11 Vote 0 Votes

Hi, I put an $3.200 order for nmea 2000 gear to Blue Heron in mid Feb.
Apart from the order confirmation I have not received anything.
No mails get answered and no explanation has been given on why no shipment has been made.
Have I done something completely stupid and lost my money or will they ship when they have stock?
Anyone experienced the same with Blue Heron?

11 Replies

  • Norseman
    Norseman | March 31, 2011 3:24 PM

    Update to this:
    Today about i filed a claim about Blue Heron Marine to econsumer.gov
    Four hours later i recieved this:

    Your order is expected to ship on Monday April 4th. You will receive an e-mail shipping advice with tracking number once it has shipped.

    regards
    Customer Service
    Blue Heron Marine


    Go figure...... :)

  • Anonymous | April 17, 2011 2:19 PM

    so how long did you wait from order to the reply you got ?

  • Norseman
    Norseman | April 17, 2011 4:21 PM

    I did get one item (PB200) last week and there is a shipment on its way, dont no if it contains all the rest or what. As said earlier I ordered about 20 feb, did not hear anything from them and no response on numerous mails until 30 march.
    Poor customer support.

  • Bremer Speck
    Bremer Speck | April 18, 2011 10:16 PM

    I am glad that I not order from them as first intended. Instead, I asked my favorite online shack Defender to special order the items for me. May have paid a few $$ extra but I know that I can rely on them.

  • Barry Kaplan
    Barry Kaplan | April 19, 2011 10:35 PM

    I had the same issue with Blue Heron last year. They went off grid for several weeks. No response to numerous emails. And they have no phone listed on their site (that should have given me a clue.) Then they came back, saying they had some temporary staffing problems. I canceled my order and went elsewhere.

  • harmonica | December 11, 2011 7:13 AM

    Interesting. I just tried to order a PB200 from Blue Heron, and the bank blocked my card. I called the bank and got it opened, tried to repeat the order and now the card is blocked again.

  • Mike | March 28, 2012 12:02 AM

    We placed an order for 10 Airmar heading sensors and to date have only received 4 units........what can I say. The web site looks great, shame about the service.

  • Capt Kubi J Oosthuizen | February 15, 2014 10:19 AM

    I ordered my TM270W two weeks ago and almost forgot about it. It arrived at my home in South Africa of all places in one piece, promptly on time. I did not even have to enquire or track the shipment.

    Great show, great company and great service.

    Now for my TM260HM....

    Thank you Blue Heron!

  • David Ryburn | June 19, 2015 8:02 PM

    Na don't use this company I waited nearly 2 months for my order and eventually threatened legal action and got a refund

  • Phil Bruce | June 22, 2015 10:45 AM

    Still hopeful that my order will get here on time. I did find a phone number for them: 203-903-9719, but it went to voicemail.

  • Phil | June 22, 2015 11:00 AM

    I did get a little worried when I read all of the negative reviews after I placed my order but I did not share the same experience. Blue Heron Customer Service replied to me withing hours of me sending them an email with all the shipping details. The items are scheduled to arrive on schedule. I also received a call from their drop shipper to make sure that I knew it was coming.

    I have only good things to say about this company.