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Homeport Freezing

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Just wondered if any one else has problems with Homeport and sonar tracings. Works fine on my PC, but my fishing buddy who has a higher spec PC in terms of chip and RAM finds that when he loads a sonar trace the control bar ( start, stop and speedup) does not display and the whole thing freezes to the point where it needs task manager to close it down. We have tried removing and resinstalling 5 times so far and no better. Any suggestions gratefully received