Panbo’s often interesting comments section has been regularly filling up with spam drivel, despite all efforts to block it. So I’ve finally curtailed anonymous and immediate comment posting. Oh, you can still speak your mind (please do) without giving up your e-mail or anything else, but it won’t go up on Panbo until I’ve had a look at it. (By the way, please do include your e-mail and then I can contact you directly, sometimes useful; we will absolutely never misuse it).
I’m also working to enable a service called TypeKey, which identifies you to any site using Movable Type blog software while still letting you be anonymous if you wish. After their first post, TypeKey users will have their Panbo comments immediately approved and posted.
Yesterday I described a relatively small change in Raymarine’s warranty policy (arguably good for consumers), and how a vague article about it in MEJ led a few folks to think that Raymarine no longer warranties user-installed electronics, which is absolutely not true! Well, I first heard this ugly rumor from a Panbo reader cruising in Malaysia, who referred me to the astonishingly wrong online article pictured below. The author, Jim Shepard, took the overly broad first sentence of the MEJ piece, ignored all hints to the contrary, and spun a stirring fantasy about Raymarine as Corporate Evil Doer and the end of discount electronics as we know them. Somehow Shepard, who fancies himself an “an old sea dog” who speaks for “the average Joe”, even divined just how rottenly Raymarine feels about do-it-yourself customers like me and many of you: “Raymarine says they are taking this action because apparently most of us are too stupid to install our own equipment.”
Yes, I’m damned steamed up about Shepard’s Bad News piece, probably because I’m trying myself to bring some honest information about marine electronics to the Web, and this is the opposite! It’s not just factually wrong, completely wrong, it seems intent on reinforcing a prejudice that’s baloney (I think). Plus, while it’s one thing to make a mistake, even get carried away on a rant, one beauty of this digital medium is that we can fix or notate our mistakes. Oh, Shepard did publish a follow-up piece, Good News from Raymarine, and there’s even a link to it buried in the original page, but I don’t think that’s nearly good enough. The Bad News page appears high in Google search lists and will be misleading Web surfers for months to come.
I’ve corresponded with Shepard suggesting that the misinformation on the page be fixed or clearly marked, but he blew me off, suggesting that my e-mail sounded like it “was written by the PR Dept. of Raymarine”, and worse. He’s sticking to his self image as a heroic and independent old salt standing up to big corporations. What a load of crap! Shepard’s stated goal is “to separate powerboating ‘fact’ from ‘fiction’”, but, by leaving Bad News up on the Web as is, he’s actually doing boaters a disservice. Electronics are confusing enough without large paddies of misinformation laying around. If you too feel that Bad News ought to be clearly marked as bogus info, email Shepard or, better yet, the Public Editor at The New York Times Corp., which actually owns About.com. End rant!
PS: Hopefully the misspelling in Shepard’s headline tips off some readers to the profound lack of professionalism they are about to encounter. Maybe it will also help embarrass the Times enough to clean up his mess.
PPS, 4/22: Well, I don’t know if it was this rant, my (yours?) email to the Times, or what, but less than a day passed before someone corrected the spelling at Bad News and also added a “Note to readers” directing them to the Good News follow-up. That’s all good, though Shepard stills owes his readers and Raymarine an acknowledgement that the entire basis of his strongly worded editorial turned out to be untrue, and hence all the mean suppositions he derived from it are simply unsupported.
OK, so about a year ago Raymarine made an interesting change to its warranty practices. In addition to the standard two-year “send it back to the factory and we’ll fix it” policy, Raymarine also offers one year of onboard warranty service for gear that retails for more than $2,500 and is professionally installed. The change is that now the installer must be certified, either directly by taking a Raymarine training/test, or indirectly by earning an MEI or CMET certification from NMEA. No certification, no onboard warranty. All this, clearly spelled out here, makes good sense to me…one, the existing extra warranty for boaters who spend the money to have a professional installation (which should mean fewer warranty problems for Raymarine), and, two, now trying to make that installation truly professional by mandating installer standards.
But a weird thing happened. Raymarine’s new policy has become a bit of a PR disaster thanks to some sloppy journalism and the wicked power of the Web. In March, NMEA’s Marine Electronics Journal published an article on the new policy that flatly began, “Marine products manufacturer Raymarine will no longer warranty its products unless they are installed by a certified installer…” The article is really an ‘inside’ piece for installers, and it does eventually reference the actual ‘onboard’ warranty change, but it is, shall we say, not as clear as it might have been. It led to the discussion pictured above on the Hull Truth (where there’s an excellent electronics forum), in which self installers started to get seriously upset. Thankfully that thread was brought back to reality by a well spoken installer named Jim Maier, but the misinformation one can read into MEJ’s confusing article has spread further. In fact, don’t be surprised if you hear tomorrow or a year from now that Raymarine won’t give you warranty on electronics you install yourself. It’s total bull, but the rumor is out there in much worse form than I’ve discussed today. Prepare for a RANT tomorrow.
Yesterday a product development manager at a major marine electronics company said to me, “Thankyou for Panbo; you’re making it easier for me to do my job.” That felt good! I also enjoy the international group of enthusiasts who come by Panbo regularly and the fact that so many Google searches (try “Northstar 8000i” or “Si-Tex AIS”, for instance) rank Panbo near the top. That means boaters doing Web research are finding Panbo useful.
At any rate, I sort of spaced out my actual first Panbo anniversary yesterday, but indulge me while I noodle about where this blog could go. I have lots of ideas, like adding: longer form pages where I could republish some of my print work, or yours; in-depth product reviews; a marine electronics ‘wiki’, as in Wikipedia, in which we could all help create a deep and current knowledge base about this field; and perhaps user forums. I look at product niches like digital cameras, and great resources like dpreview.com, and I’m sure that Panbo, or something like it, has room to grow up and really make something of itself.
Of course there are time/money issues! Both Yme—who actually founded this blog—and I are busy with other jobs. In fact, Yme is so busy that he’s decided to drop his publishing role here and I am about to become sole owner of the site. I’m talking to possible part time publishers and also looking for a good Movable Type programmer (anyone?). My goal is to generate some real income from Panbo so I can spend more time creating content. I’m considering straight advertising, sponsorships, even a ‘donate’ PayPal button. Of course I’d love to hear your advice about how to grow Panbo and how to make it a self sufficient business.
The boat in the screenshot (bigger here) shows the location of my rented fifth floor apartment in Boston’s North End. It’s wonderfully close to the Harbor (and a lot of great Italian food), but does face in the opposite direction, which is probably why I’m not getting a lot of range from my test Si-Tex AIS receiver. The signals, also shown, have to bounce off the eight story building across the street to reach the antenna in my window. Also seen in this screen is the little-mentioned ability of Coastal Explorer 1.1 to download photo maps (and topos) from Terraserver USA and overlay them with variable transparency over charts (in this case an ENC). It’s a nicely executed “bonus feature”, but you do have to be online for it to work, though it does cache the images for later use. Of course, if you buy the Chart Navigator Pro version of CE you get all these photo maps on DVD anyway; but you can’t blend those with charts (maybe a feature in the works?). Showing just north of my apartment is the U.S.C.G.’s big Boston Station. I’m hoping to visit there and maybe get out on a CG vessel, and I’m looking for other similarly ‘productive’ ways to occupy these two months I have to be in Boston. Ideas anyone?
I’m glad to see that Sail has posted a PDF of this year’s Freeman K. Pittman awards (downloadable from this page). In honor of former Technical Editor Pittman, every December four of us choose what we think are the most innovative, exciting products recently introduced in the category we cover. I take it quite seriously. Regular Panbo readers won’t be too surprised to learn that I singled out Garmin’s 376C with XM Weather, Navman’s 3380 autopilot, Uniden’s UM625C VHF, Navionics’s Platinum charts, and Si-Tex’s AIS receiver (which I qualified as a contrarian choice due to its poor build quality). What did I miss, or better yet, what brand new product should be on my candidate list for the Feb., 2007, awards?
Generally I’m pretty good about sticking to marine electronics, but today I’m going slightly off topic. For one thing I’m looking for a new cell phone and service contract, and I’m betting Panbo readers may have some helpful opinions. I’m thinking of dropping my venerable Nokia 5165 with AT&T analog and TDMA service in favor of Cingular GSM and a HST Wizard, aka the 8125 above. It’s a hell of a phone, and would let me try at least one of the wireless e-mail and web services that some boaters are becoming fond of (nicely combined with WiFi), not to mention Windows Mobile marine apps like the coming ActiveMap. I also need a better phone because I’m going to be spending a lot of April and May in Boston getting some medical treatments (one of those prostate problems us old guys run into). On a cheerier note, I’m pretty much set on GSM because it’s finally gotten to midcoast Maine and also because my daughter thrillingly reminded me of its global capabilities by calling me from a boat on the Ganges River last week. She just bought an Indian SIM card and popped it in her T-Mobile Sidekick II; the call quality was superb. She’s why I went to India in 1999, when she was an exchange student, and now she’s briefly back there as part of a course called Covering Religions that she’s taking at Columbia Journalism School. A hell of a course! Check out her contribution to the class blog. (She’s the one with magenta forehead, and she makes me proud!)
I’ve done a lot of boating around the port of Miami over the last two weeks, and, wow, there’s just no end of interesting scenes. Check this one out bigger ; notice how the tug skipper has his mast down and a guy on the bow checking his clearances. A little hairy under there! I wish I was still on the water, or posting on Panbo, but I’ve GOT to finish an article. (By the way, this picture was taken about where the dialog box is on the last entry’s screen shot).
Yeah, yeah, a Uniden Mystic that plotted AIS targets would be cool; so would a CVP that was also a Class B AIS transponder (see these comments). But it’s not that easy. An AIS receiver might lose targets if you’re transmitting through its antenna, and a transponder definitely needs a separate antenna. And aren’t all the tuners—2 for AIS, 2 for class D VHF—essentially separate? There’s also the hassle of FCC and European certifications. I do ask VHF makers about such things and sometimes they say, “We’re looking into it.” but mostly they shake their heads. Several times at this show—usually when I was asking obnoxious questions like “When are you adding NMEA 2000 support” or “How about a GPS chip and DSC in a small handheld VHF?”—manufacturers would say something to the effect of “We need more engineers! Got any?” In fact, I learned that Garmin also bid on Lowrance, (it’s in the public record, Raymarine too), which seems more about acquiring engineers than products, which overlap quite a lot. Got any engineers?
“Will report on the Boat Show this week as possible.” Yeah, right! Seems like I regularly think I can accomplish more than I can actually accomplish. I even planned to work on several articles—all due very soon, if not past due!—while I was there. So the bummer is that I saw all sorts of great stuff I’d like to Panbo about, but posting will be darn thin until I get through this deadline cycle (and another trip to Miami and Bimini next week).
Generally I’m pretty good about sticking to marine electronics, but today I’m going slightly off topic. For one thing I’m looking for a new cell phone and service contract, and I’m betting Panbo readers may have some helpful opinions. I’m thinking of dropping my venerable Nokia 5165 with AT&T analog and TDMA service in favor of Cingular GSM and a HST Wizard, aka the 8125 above. It’s a 